Team Member, Restaurant​/Food Service

POSITION SUMMARY

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.

(Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.

Is very knowledgeable and answers guest questions quickly and accurately

Is well prepared and remains calm and productive during busy times; does not look rushed.

(Clean) Follows JIB uniform and grooming standards.

Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

(Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.

Makes guests feel welcome and special by being ready, smiling, and connecting.

Follows the JIB Hospitality Model on how to treat guests.

(Clean) Maintains restaurant cleanliness (interior/exterior).

Is ready and prepared to serve guests as they arrive.

Is organized and responsible.

Asks for help, when necessary, to meet guests’ needs.

Is a good team player and assists co-workers when able.

Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

(Food Quality) Makes sure the food looks and tastes great and is high quality.

Cares about food presentation; takes the extra time if needed.

Ensures taste, appearance, and temperature standards are met for all products.

(Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.

Offers consistent, quick service and is always ready and prepared.

(Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.

Always provides the appropriate number of condiments, napkins, and utensils.

Repeats the order to guests by looking in the bag/basket as they hand them their food.

Follows bagging standards to ensure quality and accuracy.

(Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.

Follows all hand washing and glove procedures.

Has passion for the business and pride in Jack in the Box.

Inspires team members to embrace the brand.

Is proud to represent Jack in the Box.

Treats guests with care and respect.

Is passionate about serving the guest.

Has a happy, friendly personality that is engaging to both the guest and other employees.

Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communications and addresses them proactively.

Handles guest complaints – says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.

Treats fellow team members with care and respect.

Is a good team player.

Is dependable and reliable.

Is willing to help others.

Keeps calm and does not show signs of stress.

Is open and willing to work with people of all backgrounds.

Thrives in a fast-paced, high energy, team environment.

Performs professionally during difficult situations and/or high volume times.

Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.

Takes corrective action to resolve issues that could jeopardize food safety or food quality.

Is flexible and changes direction based on the needs of the business.

Works with a sense of urgency.

Knows the products and menu.

Follows Jack in the Box policies and standards.

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

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