Retail Store Manager

Night Rider Jewelry is seeking a dynamic and driven Store Manager to oversee our retail location’s daily operations and overall success. This role is responsible for leading and developing a team of sales associates while holding them to high standards and the Night Rider core values and culture. Additionally, the Store Manager will ensure smooth store operations, maintain product and personnel security, and drive individual and team sales performance.

The ideal candidate will be an excellent trainer, a strong leader, and an engaging salesperson who fosters a professional, customer-focused environment. In addition to achieving personal sales goals, the Store Manager will be the key liaison between corporate leadership and the store, ensuring effective communication and execution of company initiatives.

This is a full-time position within a mall. For the store to operate well, candidates must be available to work weekends and holidays.

• 2+ years of retail sales experience with high-value merchandise with a proven track record of successful growth.
• 1+ years of team leadership while simultaneously driving personal sales success.
• A college degree is not required but is a plus.
• Energetic and motivated with strong leadership skills.
• Excellent trainer and mentor with a passion for team development and capable of using previously established SOPs to develop associate success.
• Experience holding sales associates accountable for performance.
• Strong ability to balance operational duties with personal sales goals.
• Punctual, reliable, and honest.
• Experience setting and achieving goals for self and team.
• Experience with Point of Sale in a retail environment.
• Established competency with email and virtual meetings.
• Time Management, communication, and follow‑through skills.
• Proficiency in conflict management and problem‑solving.
• Knowledge of Diaspark ERP system is a plus.

• Delegate responsibilities while maintaining organizational control of the store’s operations and customer service.
• Strong analytical skills to identify trends and sales patterns.
• Schedule creation.
• Maintain a clean, organized, and professional retail environment.
• Develop and maintain relationships with customers to ensure the Night Rider experience.
• Handle and resolve customer complaints regarding a product or service.
• Handle the hiring and discipline of sales associates.
• Be committed to upholding and promoting Night Rider Jewelry’s core values.
• Delegate appropriate functions and develop an Assistant Manager to become a leader for Night Rider.
• Train and develop retail associates to maximize performance and sales.
• Create and manage associate schedules to ensure appropriate coverage.
• Oversee and manage office supplies and store resources efficiently.
• Maintain clear and effective communication with corporate leadership.
• Achieve and exceed personal sales goals while supporting team sales efforts.
• Ensure the security and overall safety of the store, staff, and inventory.
• Continuously seek opportunities for improvement in store operations and sales strategies.
• Analyze and compare foot traffic reporting to understand sales trends and schedule appropriately.
• Personal sales numbers.
• Plan and conduct team meetings using provided agendas and meeting rhythm.
• Conduct weekly One‑on‑One meetings with all associates.
• Immediately address core value concerns with team members and resolve issues professionally and promptly.
• Communicate constantly with managers, staff, and Night Rider’s Corporate Office to ensure the company’s proper operation.
• Professionally attend mall meetings and build a rapport with mall leadership.
• Be accountable for an accurate monthly 2‑person inventory. The task may be delegated to the Assistant Manager, but the Store Manager remains accountable.
• Act as the marketing liaison between Night Rider’s corporate marketing team and mall marketing efforts.

We believe that the principles that lead to success are the same in life and in business. Our strategy for business is simple. We find people that agree with us and our cause and then we ask them to join us. For us to succeed it is vital that every member we add to our team is 100% committed to…