Retail Assistant Branch Manager - Bilingual

Position

Retail Assistant Branch Manager - Bilingual - Woodforest National Bank

Join a diverse and inclusive team at Woodforest National Bank, one of the strongest employee‑owned banks in the country. The Retail Assistant Branch Manager will support the Branch Manager in driving results, building customer and community relationships, and delivering the Woodforest Experience to every customer.

• Assist the Branch Manager in achieving sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
• Act as a “Keeper of the Woodforest Culture,” creating energy around retail objectives and initiatives.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience by warmly greeting, engaging, and building relationships with customers, community members, and retail partners.
• Lead technology‑driven customer experiences.
• Partner and execute community engagement strategies with a Community Development Relationship Manager.
• Inspire and coach team members to reach their full potential, acting as a positive role model.
• Demonstrate flexibility to perform other duties as assigned.

• Execute branch operational activities (cash and vault balancing; ordering cash, cards, reports, audits, control checks; servicing ATMs; maintaining cleanliness).
• Maintain branch security procedures and protect customer confidentiality and privacy.
• Practice prudent expense management.
• Address customer questions and concerns by phone or in person, ensuring resolution ownership.

• Proactive in seeking business outside the branch.
• Leadership, goal‑oriented, disciplined, team‑leader with strong interpersonal skills and sales aptitude.
• Open to direct coaching and feedback.
• Willingness to work flexible/extended hours to meet business needs; demonstrated reliability.
• Passion for people, effective problem‑solving, composure, and positive attitude when interacting with customers and internal team.
• Rapid learning of products, services, policies, procedures, regulatory guidelines, and sales processes.
• Exceptional organizational skills, prioritization, multitasking, accuracy, and attention to detail.
• Understanding of instructions, forms, applications, financial statements, and credit reports.

• 3+ years of sales and/or customer service experience.
• OR Associate’s degree + 2 years of sales/customer service experience.
• OR Bachelor’s degree + 1 year of sales/customer service experience.
• Demonstrable leadership ability; prior supervisory experience helpful.
• Previous instore banking experience preferred.
• Positive and engaging demeanor.
• Bilingual in English and Spanish.
• High School Diploma or equivalent.

Branch Banking
Primary

Location:

Texas – Houston
Schedule: Full‑time
Work Location: TX – Houston – Post Oak Rd – 0157
Unposting Date: Ongoing
Organization: Texas – Houston

Travel: Up to 25% outside branch or as needed by customer.
Work

Conditions:

Standing most of the time; walking, moving, bending, stooping or sitting for brief periods; occasionally lifting up to 30 lbs.

This job description is not intended to be comprehensive. Management reserves the right to assign or reassign duties at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.