Hard Lines Merchandising Specialist

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Job Title: Hard Lines Merchandising Specialist

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: Non-Exempt

Pay Rate: $14.00/hr

Shift: Open Availability

Mission: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary: Responsible for sorting through hardline donations and separating sellable items from outlet product. Research prices and price items according to GWH guidelines. Sort and process donations. Responsible for performing assigned duties and work within the framework of GWH’s Mission and all policies and procedures to ensure efficient and cost‑effective operation and stewardship of GWH donations to maximize profitability and enhance our Mission.

• Research merchandise value using current GWH baseline pricing guides or utilize the internet to price merchandise.
• Keep abreast of industry trends, merchandising, and competitive pricing.
• Provide excellent customer service.
• Work quickly to meet required GWH production standards.
• Ensure product is continually being rotated.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with keeping production supplies available.
• Assist in merchandising produced goods on the sales floor per guidelines.
• Assist with loading and unloading merchandise as needed.
• Receive and record donations as needed.
• Assist with sorting donations according to GWH guidelines as assigned.
• Notify the manager of low or overstocked merchandise.
• Assist with the security and safety of GWH Team Members and property.
• Assist in floor recovery as needed.
• Perform necessary janitorial work.
• Report all work incidents and injuries immediately.
• Perform other duties as assigned by Management.

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Multi-task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Be punctual, maintain reliable attendance, and keep an appropriate appearance.
• Maintain good housekeeping standards; keep all aisles, pathways, and fire exits clear and free from clutter.
• Adhere to local, state, and federal laws and regulations.

• A high school diploma or equivalent (preferred).
• Perform basic math functions (addition, subtraction, multiplication, division).
• Communicate effectively with diverse personalities.
• Excellent customer service skills.
• Retail sales experience is preferred.
• Work a flexible schedule.
• Reliable transportation.

• Equipment Management
• Production Management
• Work Integrity:
  Follow established procedures and process donations timely with a sense of urgency.
• Quality of Work:
  Attitude, sense of urgency, productivity, individual safety performance, etc.
• Timely GWH LMS completion (training, etc.).
• Safety Culture:
  Zero accidents or near misses.
• Attendance:
  Adhere to assigned schedule, notify leadership as needed, no recurring issues.
• Image:
  Personal image, keep work area/location clean, safe, and organized with no donor creep.

Ability to stand, twist, bend, squat, reach, kneel, push, and pull. Lift up to 40 lbs; occasionally up to 100 lbs (large bags, televisions, furniture). Stand for extended periods. Indoor work environment with occasional outdoors exposure. Noise level is usually moderate.

I understand this job description and that I am expected to complete all assigned duties. I understand that job functions may change and that I may be transferred to another location at Management's discretion.