Sales Support Associate II - Houston, TX

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate — Houston, TX, US

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It involves leaving a lasting impression through friendly, efficient interactions at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale is essential.

• Cash Wrap — Greet customers with a smile and eye contact; offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at POS; keep cash wrap organized and clean; suggest add-ons and gift cards; maintain cash and POS media in compliance with Coach policy; thank customers and provide a reason to return;
  
  represent Coach brand appropriately.
• Stockroom / Warehouse — Receive shipments and transfers; notify store management on arrival; scan cartons/transfers verifying information; communicate discrepancies; process shipments/transfers per Coach standards and time frames; organize stockroom daily (including offsite/remote warehouse as applicable); shift/organize product to respond to sell-through; manage stock levels; conduct regular cycle counts; participate in store inventory counts as scheduled; maintain Loss Prevention standards.
• Sales Floor — Regularly analyze floor replenishment needs; replenish assigned zones; respond to sell-through and execute visual merchandising; support sales floor activities; communicate price points, features/benefits, color and stock availability; respond to customer requests confidently and collaborate with team when needed; maintain housekeeping standards.

• Drive for Results
  :
  Exceed goals; consistently top performer; bottom-line oriented; push self and others for results.
• Customer Focus
  :
  Meet expectations of internal and external customers; build relationships and trust; use customer information for improvements.
• Creativity
  :
  Generate new ideas; make connections; bring original value in brainstorming.
• Interpersonal Savvy
  :
  Relates well to all kinds of people; builds rapport; uses diplomacy and tact; resolve tensions comfortably.
• Learning on the Fly
  :
  Learn quickly in new problems; open to change; analyzes successes and failures for improvement; experiments to find solutions.
• Perseverance
  :
  Energetic, driven to finish; persistent amid resistance or setbacks.
• Dealing with Ambiguity
  :
  Cope with change; act without complete information; handle risk and uncertainty.

• Experience
  : 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition.
• Education
  :
  High school diploma or equivalent; college degree preferred.
• Technical
  :
  Knowledge of cash registers; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkies; read price and product release sheets.
• Physical
  :
  Able to work at a fast pace; effective communication; able to move on floor, stock room; capable of climbing, bending, kneeling; frequent lifting up to 25 lbs and up to 50 lbs for shipments/transfers.
• Schedule
  :
  Flexible schedule including nights, weekends, holidays, and busy retail periods.

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to position requirements without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin,…