Assistant Manager - Houston Galleria

Overview

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, with retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure to support entrepreneurial spirit
• The opportunity for growth as Lush promotes from within

As Assistant Manager, you bring Lush’s Leadership Practices into all interactions:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and may assume Manager duties to maintain a strong customer experience, staff experience, shop operational excellence, and exceed sales goals.

• Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and cared for.
• Building the Brand: educate customers and staff on our brand values and position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through shop activities and community engagement.
• Product Knowledge: continually deepen product knowledge and provide informed recommendations.
• Driving Sales: apply business acumen to metrics, budgets, and reports to deliver profitable results on the sales floor.
• Lead Fearlessly: support the team on the sales floor, answer questions, troubleshoot, remove obstacles, and motivate attainment of sales goals.
• Grow Talent: pursue personal development, seek feedback, and coach and develop the team to enhance skills and performance.
• Be Real: communicate needs and feedback to leaders and adapt to business requirements.
• Live with
  
  Purpose:
  
  inspire and engage the team to build strong peer and customer relationships aligned with brand values.
• Recruitment and Selection: assist in staffing with top-performing team members by networking, recruiting, hiring, and succession planning.
• Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.

• Policies and Procedures: support the manager to maintain a compliant shop, ensure standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication; manage stock and inventory to meet demand within budget.
• Visuals and Merchandising: support development of a clean, attractive shop and adherence to merchandising standards to drive a consistent customer experience and sales.
• Scheduling, Time and Attendance: ensure appropriate staffing levels and skill mix during peak times, with breaks and meals allocated for wellbeing and payroll accuracy.

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel and Microsoft Office; adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Equal Opportunity
:
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of protected status. We recruit from diverse sources and strive to maintain an inclusive work environment.

Compensation
:
Houston Galleria Pay – $22.26 USD per hour

How to apply
:
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