Retail Sales Associate

$10.00 to $14.00 per hour (base pay) with an easily achievable commission structure that pays you for every transaction you process.

We are seeking an entry‑level, full‑time Sales Associate in our pawn store locations nationwide. The role partners with the entire store team to provide excellent customer service on both the lending and retail sides of the business, handling sales, loans, and other transactions involving jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures and keep the sales floor clean, stocked, and merchandised.
• Process sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handle all cash and negotiable items in accordance with company policies and regulatory requirements.
• Answer incoming calls per company standards.
• Communicate effectively to customers the legal aspects of pawn and buy transactions.
• Collaborate with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Other related duties as assigned.
• Agree to a binding arbitration agreement to resolve disputes as a condition of employment.

• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Willingness and ability to lift/carry up to 50 pounds and perform duties requiring standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work in multiple locations and a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Strong desire to work with customers, be team‑oriented, and handle basic math calculations proficiently.
• Cash handling experience preferred.
• For FFL locations: ability to work with firearms and become firearms certified.
• Bilingual applicants are encouraged to apply.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary benefits (eligibility required).
• Earned Wage Access program available from the second day of employment, with up to 50% of wages earned up to 7 times in a payroll cycle.
• Unlimited commission above hourly base rate (up to 8% on transactions).
• Paid vacation: one week after six months of service, an additional week after one year, and two weeks on each subsequent anniversary; vacation accrual adjusts for state/local requirements.
• Sick/Personal leave: 8 hours after six months and 16 hours each anniversary thereafter, adjusting per state/local requirements.
• Employee discounts available from day one of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from more than 1,000 companies.
• Auto‑enrollment in First Cash 401(k) program after six months of employment.
• First Cash Pet Insurance program.
• Base pay will never be below applicable local minimum wage requirements.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash holds the right to assign or reassign duties at any time and to make reasonable accommodations for qualified individuals with disabilities. Employees must agree to a binding arbitration agreement to resolve disputes.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.