Resales Specialist; Client Advisor - Houston

About The Role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week.

• Sales Mastery:
  Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
• Clienteling & Outreach:
  Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
• Metrics Ownership:
  Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.

• Journey Curation:
  Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
• Brand Ambassadorship:
  Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
• Product Storytelling:
  Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.

• Floor Excellence:
  Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
• Seamless Operations:
  Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
• Digital Integration:
  Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

• 1+ year of experience working in a metrics-based retail sales environment.
• Proven track record of meeting and exceeding individual sales goals and KPIs.
• A "startup" mindset:
  Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
• A positive, professional demeanor with the ability to represent a luxury brand with integrity.
• Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
• Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
• Mastery of technology:
  Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
• Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
• Receptiveness to feedback and a commitment to continuous professional growth.

• Luxury retail experience

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.