Auto Parts Counter Sales - Houston, TX

Position Overview This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment by performing the following duties:

The primary job functions include, but are not limited to:

Greet each customer in a timely manner and answer the telephone within three (3) rings

Answer each customer’s questions regarding price, availability and function of merchandise

Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice

Obtain merchandise requested by customer or receives merchandise selected by customer

Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service

Totals price and tax on merchandise purchased by customer to determine bill Accepts payment and makes change

Wraps or bags merchandise for customers

Obtains signature on charge invoices and accepts payment and makes change on cash invoices

Correctly places any special orders as required by customer

Balances cash drawer at the end of the shift (if necessary)
Stock shelves, counters, or tables with merchandise

Sets up advertising displays or arranges merchandise on counters or tables to promote sales

Stamps, marks, or tags price on merchandise

Bags or boxes orders accordingly

Ensure outgoing transfers are processed properly and timely

Cleans shelves, counters, or tables

Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations

May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor

Present a good image of the company through proper dress and attitude

Must participate in and complete sponsored and supported training

Attends training or uses electronic media to increase product knowledge

Performs other duties and assignments as directed by management

Maintain grounds and parking lot Maintain a satisfactory attendance record and appearance

The skill requirements include, but are not limited to:

Ability to work well with others and assist customer cooperatively and courteously

Exemplary company work recorded, including attendance

Must be able to work in a high paced, busy atmosphere

Related experience in the auto parts industry preferred

Must be able to follow oral and written instructions

Must have basic math skills including addition, subtraction, multiplication and division

Ability to read and write in English Must successfully complete background and criminal history checks

Must pass a physical, human performance evaluation and a drug test

Good understanding of and adherence to company policies and procedures

Must maintain regular and prompt attendance

Attitude that supports the Company’s goals and values

Education Requirements High school diploma or general education degree (GED); or equivalent combination of education and experience

Certification Requirements Completed ASE Counterman I Training Course (Recommended, but not Required)
Meets all requirements to qualify for inclusion on AOC Approved Driver List#AL123
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