Store Keyholder- Port Arthur

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Houston, TX, US

14 days ago — Requisition

Salary Range: $13.00 To $18.00 Annually

The Keyholder supports store leadership in overseeing daily store operations and ensuring an exceptional customer experience in a fast-paced specialty grocery retail environment. This role serves as a trusted operational leader responsible for opening and closing procedures, cash handling oversight, customer service support, and maintaining operational standards in the absence of store/district leadership. The Keyholder assists with team support, operational execution, merchandising, and compliance with company and WIC program standards while helping drive a clean, organized, and customer-focused store environment.

• Performs opening and closing procedures in accordance with company operational and cash handling standards.
• Provides leadership support to Store Associates during assigned shifts and serves as the acting leader in the absence of store/district leadership.
• Delivers exceptional customer service and assists in resolving customer concerns or escalated issues professionally and promptly.
• Supports daily store operations including cashiering, stocking, merchandising, and operational execution.
• Ensures compliance with company policies, WIC program standards, food safety procedures, and operational guidelines.
• Assists with cash handling procedures including register counts, deposits, drawer balancing, and POS reconciliation.
• Monitors store presentation, cleanliness, product rotation, and merchandising standards throughout assigned shifts.
• Supports inventory management activities including receiving, stocking, organizing back stock, and minimizing shrink.
• Assists with training and coaching Store Associates on operational procedures and customer service expectations.
• Supports labor efficiency and workflow execution to maintain operational productivity.
• Identifies operational concerns and communicates issues to store/district leadership in a timely manner.
• Helps maintain a safe, organized, and customer-focused environment for employees and customers.
• Assists with implementation of company initiatives, promotions, and operational programs.
• Maintains punctuality, professionalism, and reliable attendance in accordance with company expectations.
• Performs other duties as assigned by management.

• Provides day-to-day operational support and leadership guidance to Store Associates during assigned shifts.
• Assists with training and coaching of newly hired employees.
• May delegate tasks and monitor workflow execution during assigned shifts.
• Does not have direct supervisory authority unless otherwise designated by management.

• High school diploma or GED preferred.
• Minimum 1-2 years of retail, grocery, cashiering, or customer service experience preferred.
• Previous experience in a lead, shift lead, or keyholder role preferred.
• Experience in high-volume retail or grocery operations preferred.
• Familiarity with WIC program operations or regulated retail environments preferred.
• Bilingual English/Spanish preferred based on operational and market needs.

In addition to the skills required for Store Associate, the following skills are required:

• Strong leadership and team development skills.
• Ability to lead in a fast-paced, customer-focused retail environment.
• Strong problem-solving and conflict resolution abilities.
• Excellent verbal and written communication skills.
• Proficiency with POS systems and basic computer applications including Microsoft Office products.
• Strong organizational, multitasking, and time management skills.
• High attention to detail and operational accuracy.
• Ability to interpret operational expectations and execute with consistency.
• Ability to maintain composure and professionalism under pressure.
• Ability to coach employees and drive accountability.
• Communicates Effectively
  —Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Dele…