Assistant Manager - Retail Operations

Assistant Manager – Retail Operations

Location:

Houston Ballet Headquarters – Houston, TX 77002.

Role:
The Assistant Manager – Retail Operations supports the store manager in daily operations, staff supervision, and achieving sales goals in Houston Ballet's retail environment.

• Support the Store Manager in scheduling, supervising, and directing store team members.
• Select, arrange, and maintain merchandise displays to drive product visibility and sales.
• Efficiently process, pack, and ship ecommerce orders while maintaining accuracy and timeliness.
• Provide excellent customer service, resolving issues promptly and professionally.
• Operate the computerized Point‑of‑Sale (POS) system for transactions and reporting.
• Lead by example in customer interactions, selling techniques, and product knowledge.
• Assist with onboarding, training, and coaching staff to ensure high performance and engagement.
• Execute floor sets, stock replenishment, and product rotations according to brand guidelines.
• Ensure compliance with store policies and health/safety procedures.
• Physically move, lift, or adjust merchandise and store fixtures up to 25lbs frequently and up to 50lbs occasionally with assistance.
• Climb ladders and retrieve merchandise or perform light maintenance tasks as needed.
• Maintain a safe, clean, and organized store environment.

• High school diploma or equivalent required.
• At least one year of experience in specialty, high‑end retail, or a selling‑focused environment preferred.
• Proven leadership and supervisory abilities.
• Strong interpersonal, communication, and problem‑solving skills.
• Technology proficient; able to work with POS systems, ecommerce platforms, and inventory tools.
• Strong business acumen and ability to drive sales and performance.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to move throughout the store, bend, squat, reach, push, pull, and climb ladders regularly.

• Fast‑paced retail environment requiring constant customer interaction.
• May require working in tight or confined spaces.
• Frequent physical activity including lifting, standing, and moving stock.

• Health care coverage for medical, dental, and vision care with low‑cost or zero monthly premiums, paid life and AD&D insurance, and versatile spending accounts.
• 403(b) retirement plan with a 5% annual contribution.
• Paid time off: 3 weeks of vacation, 10 paid sick days, 10 paid holidays, and paid parental leave.
• Professional development opportunities.
• Discounts and complimentary tickets to Houston ballet and theater district venues and local business partnerships.
• Wellness programs including on‑site gym access and counseling services via employee assistance plan.

Houston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values.

Houston Ballet is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.