Retail Store Manager

Description

Hobby Town Is Expanding in Greater Houston!

Hobby Town is excited to announce the opening of three new stores in the Greater Houston area, including the upcoming location in Pearland, Texas!

As we continue to grow, we’re looking for enthusiastic, customer-focused team members who are passionate about hobbies, community, and delivering exceptional service.

Whether you’re experienced in retail leadership or simply love hobbies and helping others, we want to hear from you!

• Be part of a growing, nationally recognized hobby retailer
• Work in a fun, high-energy environment
• Share your passion for hobbies with customers of all ages
• Opportunities for growth and advancement
• Competitive pay and employee discounts

At Hobby Town, we believe in creating a welcoming environment where customers can explore their passions—from RC vehicles and model kits to games, STEM toys, and more. If you enjoy building community and making free time awesome, this is the place for you.

The Store Manager is responsible for leading all aspects of the Hobby Town corporate store’s daily operations, including customer service, sales performance, inventory management, merchandising, and team development.

This role ensures the store operates with excellence, reflects the Hobby Town brand, and delivers an engaging, educational, and fun customer experience.

Reporting directly to the Area Manager or Regional Director, the Store Manager is accountable for financial performance, operational execution, and the development of a high-performing team.

• Drive daily, weekly, and monthly sales goals.
• Monitor key financial metrics including gross margin, payroll %, inventory turns, shrink, and category mix.
• Execute sales-to-purchase planning to ensure accurate COGS and strong margin results.
• Identify category growth opportunities across RC, TCG, Models, LEGO, STEM, and Toys.
• Lead initiatives to increase conversion, average basket, and transaction count.

• Oversee all store operations including opening/closing, cash handling, receiving, inventory control, and store safety.
• Maintain compliance with corporate policies, brand standards, and operational processes.
• Ensure accuracy in ordering, receiving, returns, and inventory adjustments.
• Manage store payroll, scheduling, and labor planning within targets.
• Maintain a clean, organized, and engaging store environment.

• Recruit, hire, and develop a high-performing team with strong customer service and product knowledge skills.
• Train team members on service standards, merchandising, and operational routines.
• Provide coaching, performance reviews, and leadership development.
• Maintain strong communication and alignment with the Area Manager/Regional Director.
• Foster a positive, collaborative, and hobby-focused culture.

• Ensure every guest receives exceptional, friendly, and knowledgeable service.
• Train team members to provide demos, build relationships, and offer expert recommendations.
• Resolve customer concerns professionally and promptly.
• Create a store environment that encourages exploration, creativity, and learning.

• Execute all merchandising plans, planograms, seasonal sets, and promotional displays.
• Maintain brand consistency in signage, fixtures, and product adjacencies.
• Ensure fully stocked shelves, clean displays, and accurate pricing.
• Adjust displays based on sales trends and customer behavior.
• Provide feedback to corporate merchandising on product opportunities and performance.

• Support store events, demos, classes, and hobby meetups to increase traffic and loyalty.
• Build relationships with local clubs, schools, hobby groups, and community organizations.
• Represent Hobby Town as a positive, community-focused brand.

• Execute all corporate initiatives including resets, promotional events, and brand updates.
• Communicate store needs, opportunities, and performance updates to leadership.
• Maintain accurate store records, documentation, and reporting.
• Ensure alignment with corporate strategy and…