Retail Operations Manager

Role Overview

Sodexo is seeking a customer-driven Retail Operations Manager to lead and oversee retail dining operations at Texas Southern University
. The Retail Operations Manager will be responsible for driving operational excellence, enhancing the customer experience, increasing retail sales, and ensuring the successful execution of dining programs across multiple retail venues on campus.

The ideal candidate is a hands‑on leader with a strong background in food service, retail management, and team development who thrives in a fast‑paced, student‑centered environment.

• Manage the daily operations of campus retail dining locations, including branded concepts, cafés, convenience stores, and grab‑and‑go operations;
• Lead, coach, and develop frontline supervisors and hourly team members to ensure exceptional customer service and operational performance;
• Drive revenue growth through merchandising, promotions, menu innovation, and strategic marketing initiatives;
• Monitor financial performance, including labor management, food cost controls, inventory, and budget adherence;
• Collaborate with culinary, marketing, and procurement teams to execute campus dining initiatives and special events;
• Ensure compliance with all Sodexo, university, local, state, and federal food safety and sanitation standards.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience in higher education dining, food service management, or multi‑unit retail operations;
• Strong leadership, communication, and relationship‑building skills;
• Experience with branded retail concepts and campus dining programs;
• Proven ability to improve customer satisfaction and operational efficiency;
• Proficiency with Microsoft Office and food service management systems.

• Minimum Education Requirement:
  Bachelor’s Degree or equivalent experience.
• Minimum Management
  
  Experience:
  
  3 years.
• Minimum Functional
  
  Experience:
  
  3 years of experience in retail operations.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.