Donor Greeter

Mission Support

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Donor Greeter

Donated Goods Retail (DGR)

Store Manager

Non-Exempt

$14.00/hr

Open Availability

Accepts donations according to GWH guidelines. Sort and process donations in preparation for the next steps in the GWH river process. Responsible for performing assigned duties while adhering to all policies and procedures to ensure efficient, cost‑effective operations that maximize profitability and enhance our mission.

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Provide excellent customer service.
• Unload and sort materials in the donation area according to GWH guidelines.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Communicate directly with the Transportation Department and participate in online meetings.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Report all work incidents and injuries immediately.
• Perform other duties as assigned by Management.

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adhere to all GWH policies, procedures, loss prevention and safety regulations, and guiding principles.
• Maintain punctuality, dependable attendance, and an appropriate appearance.
• Conduct work safely, maintain good housekeeping standards, keep aisles and pathways clear and free of clutter, and keep work areas neat and clean.
• Uphold all GWH policies and procedures.

• Ability to communicate and interact well with a variety of personality types.
• Excellent customer service skills.
• Retail sales experience preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Reliable transportation.

• Donor # vs. Last Year
• Pre‑sort Productivity
• Equipment Management
• Production Management
• Work Integrity:
  Follows established procedures and processes donations timely with a sense of urgency.
• Quality of Work:
  Attitude, sense of urgency, productivity, individual safety performance, etc.
• Safety Culture
• Attendance:
  Adheres to work schedule, notifies leadership as needed, and avoids recurring issues.
• Image:
  Maintains a clean, safe, and organized work area with no donor creep.
• Customer Ambassador Program (CAP):
  Facilitates survey participation and garners favorable feedback.

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift up to 40 lbs., and occasionally move items up to 100 lbs. (e.g., large bags, televisions, furniture). Must be able to stand for extended periods of time. Work is conducted indoors with occasional exposure to outside temperatures. The normal noise level is usually moderate.

I understand this job description and the requirements and that I am expected to complete all assigned duties. I understand that the job functions may change and that I may be transferred to another location at the discretion of Management.