Xfinity Retail Sales Consultant - Bilingual Spanish Speaking

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences, and taking extraordinary care of our customers.

• Engage customers with enthusiasm, demonstrate and explain product features to enhance their shopping experience.
• Provide outstanding customer service with all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and pay their bills in store.
• Answer questions customers have on current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level knowledge and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge including competitive information.
• Contribute to a fun and competitive environment and connect products to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High school diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Preferred:
Bilingual Spanish speaking.

• Medical, dental, and vision coverage.
• Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 for full‑time employees.
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.

• Understand and apply our Operating Principles.
• Own the customer experience and put customers first.
• Know your stuff, be enthusiastic learners and advocates of our technology, products, and services.
• Work as a team, open to new ideas.
• Use the Net Promoter System to gather feedback and improve services.
• Drive results and growth.
• Support an inclusive culture.
• Do what is right for each other, customers, investors, and communities.

Comcast is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected basis.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.