Billing Clerk

Job Summary

The Billing Clerk is responsible for reviewing daily tug activity reports, applying contractual tariffs, generating accurate invoices, reconciling billing records, and maintaining supporting documentation for multiple operating companies. This role works closely with Operations, Accounting, and customers to ensure timely and accurate billing, resolve discrepancies, and support financial reporting. The position requires strong attention to detail, analytical skills, and the ability to manage multiple priorities in a fast-paced maritime environment.

Key Interactions

Company employees, executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors

Knowledge, Skills, and Qualifications

• Ability to communicate effectively and professionally in all business interactions
• Ability to learn, understand, and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.) in the performance of assigned duties
• Adhere to all company policies and applicable regulations
• Analyze, troubleshoot, and resolve issues, escalating when appropriate
• Demonstrate professionalism, sound judgment, and customer service in all interactions
• Interpret and follow complex written and verbal instructions
• Knowledge of billing processes, tariff structures, and invoice preparation
• Knowledge of Microsoft Office applications and business software systems
• Learn and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.)
• Maintain confidentiality of sensitive business and personnel information
• Manage multiple priorities while maintaining accuracy and service standards
• Requires proficiency in standard business hardware and software, including Microsoft Office and web-based systems
• Strong attention to detail, analytical ability, and problem-solving skills

• Strong ethical conduct, professionalism, and strong interpersonal skills

• Support departmental and organizational goals and objectives
• Understanding of customer service principles and business communication practices
• Understanding of geographic service areas and operational locations
• Work independently and collaboratively in a team environment

Essential Functions:

• Ability to comply with company safety procedures, requirements, and applicable regulatory standards while performing assigned duties
• Ability to learn and effectively utilize company-specific software and reporting systems
• Adhere to all company policies, procedures, and applicable regulations
• Analyze billing data and identify discrepancies, uncertainties, or exceptions requiring operational clarification
• Apply tariffs to daily towing activities and allocate activities to the appropriate billing entities
• Complete special projects and additional duties as assigned
• Download and review daily tug activity reports from the Integrator system
• Generate and distribute daily billing statements to parent companies
• Identifies discrepancies, researches issues, and develops effective solutions
• Maintain knowledge of applicable tariffs and their proper application
• Monthly close process to include balancing invoices & receivables with customers, revenue postings, and financial reporting
• Prepare and distribute Tug Status Reports and Tug Tracking Reports to appropriate stakeholders
• Process ad hoc third-party invoices
• Process miscellaneous invoices as required
• Reconcile billing records with towing companies and issue required statements
• Responsible for meeting billing deadlines on a daily basis and during month-end close periods, with reasonable accommodations available to enable performance of essential job functions.
• Troubleshoot common issues and escalate concerns when appropriate

Education

• High school diploma or GED required; an advanced degree is preferred
• Equivalent combination of education and relevant experience may be considered
• Minimum of 4 years of customer billing experience

Required Licensure & Certifications

• Valid driver's license required if operating a company vehicle or traveling between company locations is an essential function of the position

Working Conditions

• Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from…