Showroom Coordinator

Showroom Coordinator – Houston, TX

Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The team operates in a fast‑paced environment and is the engine that drives our company. As a team member, you will support daily operations within the showroom and serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms.

• Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
• Greet and welcome guests with enthusiasm, warmth and professionalism.
• Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
• Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
• Manage the security of goods and provide expertise on operational policy and procedure.
• Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll‑outs, decor and signage maintenance and regular cross‑functional reviews / checkpoints. Manage and organize appointments for pick‑ups, resizing, and repairs.
• Assist walk‑in clients by matching them with an available sales representative, or schedule them for a return visit.
• Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
• Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

• Robust customer service skills and experience working in a fast‑paced retail or hospitality environment, preferred.
• A dedicated desire to connect with customers, resolve problems, and create lasting positive experiences with each customer interaction.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to think critically and adapt quickly in a flexible environment.
• Exceptional time‑management skills and accountability.
• Team‑player mindset with the ability to work collaboratively and cross‑functionally.
• Strong computer and organization skills.
• Interest in socially and environmentally responsible organizations and products.

• Competitive compensation and a robust benefits package, including medical, dental, vision, 401(k) match, paid time off, and parental leave.
• Career growth opportunities with regular training, 1‑1 reviews, and pathways for advancement.
• Employee discounts on Brilliant Earth jewelry.
• Well‑being programs: lifestyle spending account, mental wellness resources, and access to counseling.
• Volunteer and giving‑back opportunities.
• Pre‑tax commuter benefits.

If you are interested in growing with Brilliant Earth, submit a resume and cover letter. Please include a sentence about your favorite shape of diamond. We will email you when we have received your application and you can expect an update within a week. The interview process includes a phone call with the recruiting team and a video interview with a leader.

Brilliant Earth is an equal‑opportunity employer. All qualified applicants and employees are considered for employment regardless of sex, race, religion, color, national origin, disability, age, sexual orientation, gender identity, or any other status protected by law. We comply with all federal, state, and local laws providing equal employment opportunities.