Retail Team Lead

Job Title

Retail Team Lead (RTL)

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

Under the leadership of the Store Manager and District Director, the RTL will assist with the day‑to‑day operations and management of the store and donation area to ensure efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day‑to‑day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Perform other duties as assigned by Management.

• Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain punctuality, dependable attendance, and an appropriate appearance.
• Safely conduct work; maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adhere to local, state, and federal laws and regulations.

• High school diploma or equivalent preferred.
• One to two years of retail sales experience preferred.
• Manage/Supervise experience of one year or more preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.