Retail Sales Supervisor

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Full Time Houston, TX, US

$500 SIGN ON BONUS FOR JOINING OUR TEAM!

International Shoppes is a duty free and specialty retailer that has operated airport retail and duty-free facilities since 1951. Our company is all about delivering the best service and product assortment to the traveling public. We are currently located in New York's JFK International Airport;
Terminals 1 and 5, Washington DC's Dulles International Airport;
Terminal B, Baltimore's International Thurgood Marshall Airport;
Concourse A-B, Connecticut's Bradley International Airport;
Main Terminal, Houston's George Bush Intercontinental Airport;
Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui.

We are seeking a Full Time Retail Sales Supervisor
, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.

• Full Time opportunity
• Paid time off and vacations
• Great work environment

• Manage the store in the absence of management, demonstrating outside sales and customer service skills.
• Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
• Adhere to U.S. Customs regulations and all company policies and procedures.
• Ensuring client concerns are solved professionally.
• Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.
• Act as role models of professionalism, ethical behavior and effective decision making at all time.
• Delegating tasks and following-up to ensure task completion.
• Observing and providing feedback of Associate performance.
• Motivating associate to perform at a high level.
• Training employees to interact with clients in a professional manner.

• Minimum of three (3) years of retail experience
• Minimum of one (1) year of supervisor/manager experience.
• Minimum of one (1) year of previous customer service or selling experience
• Ability to work in fast-paced environment
• Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
• Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

• Must present professional appearance while interacting with clients
• Must be a team player
• Must participate in semi-annual inventory
• Must pass airport security background

• Must be able to lift up to 25lbs
• Must be able to stand and/or walk for eight hours per shift
• Must be able to bend, kneel, and stoop.

We are an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice.