Key Holder; Part-Time Seasonal @ Hilton Americas - Houston

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment. The Key Holder Associates are responsible for meeting company guest service standards in their interactions with all store guests;

accurately and efficiently processing guest sales transactions; restocking merchandise; and completing other tasks as assigned by store management.

• Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale.
• Knowledgeable about the store’s products, including current sales and promotions, the store’s sales targets, KPIs, and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing, and ensuring product rotation when restocked.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions in the cash register system accurately and efficiently, including cash, credit card payments, employee discounts, guest room charges, and hotel property charges.
• Complete store paperwork and other procedures required for the operation of the store, such as printing register reports, performing cycle counts, and following opening and closing procedures.
• Recognize security risks and protect company and store assets, preventing and properly handling situations that could result in loss to the store and company.
• Follow all applicable state and federal laws and company policies and procedures for store operations, time keeping, loss prevention, and human resources.
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment.

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for liquor sales.
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

• Frequently required to stand up to 8 hours (except during breaks and meal periods required by law and company policy), walk, and use hands to finger, handle, or feel; occasional reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Must frequently lift and/or move up to 40 pounds.
• Must have the ability to read, count and write accurately to complete all required paperwork.

Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us!

Event Network celebrates diversity and is proud to be an equal‑opportunity employer. We’re committed to creating an inclusive environment for all Team Members.