Customer Experience Specialist

International Customer Experience Representative

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

We are seeking poised, articulate, and globally minded recent graduates to join our International Customer Experience team. This entry-level role offers an exceptional opportunity to launch your career at the intersection of luxury design, world-class service, and international commerce. Reporting to the International Customer Experience Manager, you will collaborate with cross-functional teams and global partners to ensure the accurate, timely, and beautifully executed fulfillment of orders for our discerning international clientele.

Visual Comfort Offers:

• Work-Life Balance:
  Monday – Friday, 8:00am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off:
  Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation:
  Competitive compensation plan
• Health Benefits:
  
  Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first day of the month following your start date.
• Insurance:
  Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How Success Is Defined:

• Process international customer orders with precision in JDE, Salesforce, and Partner Insight, ensuring correct pricing, product codes, shipping instructions, and compliance with internal guidelines.
• Manage the full order lifecycle - from purchase order receipt through booking release - ensuring timely and accurate fulfillment.
• Respond promptly to international customer inquiries via phone, email, and chat with polished, professional communication reflecting the Visual Comfort brand.
• Provide customers, sales teams, and internal partners with timely updates on order status, timelines, and shipment details.
• Assess customer needs, address routine inquiries, and escalate complex issues appropriately while maintaining high customer satisfaction.
• Monitor orders proactively and communicate delays, changes, or obstacles impacting fulfillment before they escalate.
• Coordinate returns and RMAs by tracking aged cases, ensuring prompt resolution, and collaborating with internal teams.
• Prepare export documentation - including commercial invoices, packing lists, and certificates of origin - and ensure compliance with HTS codes, Incoterms, and U.S. export regulations.
• Maintain accurate documentation and records for all customer interactions, orders, and export files while supporting continuous process improvement.
• Manage workload effectively in a dynamic environment, seeking guidance proactively to prevent bottlenecks.
• Collaborate cross-functionally with teammates and internal partners to accomplish organizational goals and resolve challenges.
• Embody Visual Comfort & Co. values, including commitment, dependability, and a consistent professional presence.

What You Will Bring:

• Bachelor's degree in Communications, International Business, Broadcasting, Marketing, Public Relations, or a related field - recent graduates are encouraged to apply.
• Exceptional verbal and written communication skills in English; articulate, confident, and professional across all channels - phone, email, and chat.
• Polished professional presentation and personal appearance consistent with a luxury brand standard; you take pride in representing Visual Comfort & Co. with elegance and poise.
• Cross-cultural awareness and a genuine interest in global business; study abroad experience, coursework in international relations, or proficiency in a second language is a strong…