Retail Cosmetics Sales Counter Manager - Clinique, Galleria at Houston

Retail Cosmetics Sales Counter Manager
- Clinique, Galleria at Houston
- Full Time

Houston, TX, United States

• Full time Schedule
• $16.50 – $26.76 Hourly Rate
• Eligible for Sales Commission
• * based on job, location, and schedule

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. The role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

• Every day starts with a positive example
  . You come in energized, ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and ready to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top‑performing products, and current beauty trends.
• On the floor, you lead through action
  . You welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards.
• You help the team Finish Strong by coaching them to share Loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you, often using the customer’s name and adding a personal touch.
• You know that service starts with each other
  . You model collaboration, honesty, and care—supporting your peers so the whole team can better serve customers and communities.
• And we know that excellence is a journey – we strive to improve every day
  . You take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow‑up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer‑first manner
• Stay informed on new launches, best‑sellers, and beauty trends to support team education
• Manage multiple priorities in a fast‑paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry
• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

• Job Identification 89432
• Job Category Stores
• Posting Date 07/06/2026, 12:44 PM
• Locations 5135a W Alabama St, Houston, TX, 77056, US

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.