Beauty Counter Manager - Trend Beauty, Galleria at Houston

Beauty Counter Manager
- Trend Beauty, Galleria at Houston
- Full Time

Location:

Houston, TX, United States

• Full time schedule
• Hourly Rate: $16.50–$26.76*
• Eligible for sales commission
• * based on job, location, and schedule

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

• Lead the team of Beauty Advisors, setting a positive example and ensuring the counter is polished, organized, and prepared for customers.
• Drive sales and elevate the customer experience by creating meaningful, long‑lasting connections.
• Maintain a shoppable space with clean testers, current signage, and brand‑compliant displays.
• Coach team members on loyalty benefits, best practices, and excellent customer service.
• Analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business.
• Plan and execute in‑store and vendor‑led events, promotions, and product launches.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Open credit accounts and share loyalty benefits with new customers.
• Resolve customer concerns professionally and in a customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Must be able to communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Reading and understanding employment policies and safety rules in English.
• Frequent use of computers and technology, including handheld equipment and cash registers.

• Competitive hourly pay.
• Performance‑based incentives and annual merit review.
• Health and wellness coverage, 401(k) match.
• Paid time off and eight paid holidays.
• Employee Assistance Program with counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.