Assistant Store Manager - Soma

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

• Analyze sales reports and KPIs to determine the needs of the business and, in partnership with the Store Manager, execute in-store business and sales strategies.
• Establish and communicate clear expectations, holding the store team and oneself accountable for achieving all brand, performance, and behavior standards.
• Control payroll and supply budget.
• Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy.
• Ensure compliance with all applicable laws, loss prevention policies, operating procedures and controls; conduct associate training to reinforce proper controls.
• Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Ensure visual presentation, organization, and facility maintenance are representative of the Brand.
• Develop a high performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and coach to ensure the selling team is fluent in all aspects of product knowledge online and in store.
• Train, coach and assist with locate fulfillment and selling.

• Motivate and inspire the store team, developing a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and Store Manager to effectively lead positive change.
• Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.

• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensure the team maintains consistent client communication through the utilization of customer book, rewards program participation, and customer capture sign‑up.

• Assist in recruiting, hiring and developing a high performing team.
• Support, implement, and provide follow‑up for all training programs, seminars, etc.
• Assess and coach the store team on performance.
• In partnership with the Store Manager, resolve human resources issues in a timely and effective manner.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that the store team adheres to all employment practices and policies.

Other duties as assigned.

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven excellent customer service skills with a statistical track record in all areas of sales and leadership.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Strong leadership qualities, training and team building skills.
• Knowledge of administrative aspects of store…