Luxury Retail Store Manager

Title:

Store Manager

Reports To:

Vice President of Retail Department:
Retail Boutiques Management FLSA Status:
Exempt Date Revised:
October 7, 2024

Job Summary:

Responsible for all aspects of running a profitable store location and setting the tone and leading the store’s culture/environment to ensure success in all aspects of customer service, profitability, operations, people development, merchandise presentation and merchandise assortment.

• Assumes leadership and development role through effective total store communication, awareness of morale, staff development, and improve employee retention by emphasizing awareness of your staff and their career development.
• Performs supervisory responsibilities including: interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continually evaluate and react to performance issues.
• Reviews time sheets and handles all payroll and direct deposits.
• Handles new hire paperwork and orientation and partners with Human Resources in recruiting and addressing various employee relation issues.
• Assigns sales teams daily tasks and goals. Assures proper completion through follow-up.
• Ensures selling floor is merchandised appropriately and adequately stocked.
• Trains and develops store associates in all aspects of the business; direct and monitor training and development for all store personnel.
• Controls shrink and expenses.
• Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
• Identifies computer price changes and errors, and communicates to corporate & other boutiques.
• Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Participates in opening and closing the store.
• Manages of all office tasks including management of funds and receiving shipments.
• Assists in monitoring sales performance, through the analysis of sales reports.
• Keeps records of sales.
• Participates in opening and closing the store.
• Maintains adherence to all company policies and procedures.
• Any other duties as assigned by Vice President of Retail.

• Responds to customer’s inquiries and resolves customer issues in timely and appropriate manner.
• Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of advertising of special events.
• Attains sales and profitability goals for store through effective use of short and long-range planning, expense management and inventory control.
• Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of special events.
• Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
• Identifies computer price changes and errors, and communicates to corporate & other boutiques.
• Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensures that each customer receives outstanding customer service by demonstrating product knowledge and providing a friendly environment which includes greeting and acknowledging every customer.
• Generates and maximizing sales by convincing clients to purchase the company’s products.
• Develops and maintaining client books.
• Prepares for sales and inventory periods.
• Makes sure service and support areas are operating at high standards to achieve best shopping experience for customers.
• Performs and manages floor moves/renovations, window displays, merchandise presentation, stock, transfers, or sales/event set-up.
• Ensures all service support areas operate at high standards to achieve best shopping experience.
• Maintains all merchandising standards, display presentation, and monitor inventory levels.
• Delivers or arranges for delivery special-order items as needed.
• Follows customer service guidelines (i.e. proper…