PT Team Member Customer Exp

Store Location

Store - HSTN-WESLAYAN, TX

• Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises.
• Deliver friendly customer service and help customers shop our store and find what they're looking for.
• Collect and dispose of trash following approved procedures.
• Dust and damp mop floors following approved procedures.
• Move equipment and products for proper cleaning and place products back in correct placement.
• Clean assigned areas with the use of assigned materials and equipment.
• May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
• Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
• Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
• Seek out areas requiring cleaning; take initiative to complete the task.
• Complete all tasks assigned by supervisor.
• Perform tasks in accordance with all federal, state and county guidelines.
• Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
• Project a positive image and serve as a role model for other Team Members.

• Provide a fast and friendly checkout experience and execute cash handling to standards.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Support shrink and safety programs; adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements and execute Company policies and standards.

• Preferred knowledge, skills, and abilities.
• Preferred type of experience the job requires: retail and/or cleaning experience.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks;
Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Use of standard commercial cleaners and chemicals from cleaning supplies.

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

• Michaels offers a range of benefits to support team members and their families.
• Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.
• All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
• For a summary of benefits, visit the Michaels Benefits at a Glance page.
• For additional information regarding benefits, visit