Operations Manager

Summary

The Operations Manager is responsible for the overall operational function of the retail store, ensuring inventory integrity, daily accounting, maintenance, and implementation of operational procedures. This role provides onsite systems support, manages deliveries and vendors, and partners with the Boutique Director while acting as Manager on Duty when required.

Responsibilities

• Maintain overall store appearance and coordinate preventive maintenance and repairs.
• Manage all deliveries and incoming/outgoing merchandise: shipments, transfers, consignments, RTVs, and vendor interactions.
• Maintain supply inventories, receiving files, back stock organization, and proper ticketing/logging of merchandise.
• Control store operational expenses, review and code bills, and work with Accounts Payable/Receivable.
• Support loss prevention, inventory management, cycle counts, and meet shrink and inventory accuracy targets.
• Maintain and troubleshoot POS and inventory systems (Cegid Y2), and serve as onsite IT/phone support.
• Coordinate store maintenance projects and liaise with corporate, other stores, and local center associations.
• Provide direction and support to store staff and ensure brand image and appearance standards are upheld.

Requirements

• Minimum 3 years retail sales experience, preferably in the luxury market.
• Excellent communication, organizational, and interpersonal skills.
• Strong computer skills, including MS Office, inventory/database software, and experience with POS/Cegid Y2 systems.
• Proven ability to manage store operations, vendor relationships, and lead/act as Manager on Duty.