Part-Time Customer Experience Specialist; Sales Associate; Houston

About

The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

About

The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
We are ideally looking for candidates with availability on Friday, Saturday, Sunday, and one weekday. Part-time team members must be able to commit to 25-29 hours per week, including evenings, weekends, and holidays as business needs require. Specific schedules are not guaranteed and may vary based on business needs. What You Get To Do Every Day Client Engagement & Sales

• Drive Revenue:
  Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Proactive Outreach:
  Perform daily outreach to drive consistent traffic and repeat business.
• Mission-Driven
  
  Education:
  
  Serve as an expert on The Real Real’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.

• Inbound Strategy:
  Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
• Quality Control:
  Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
• Relationship Management:
  Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.

• Boutique Standards:
  Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
• Store Readiness:
  Support seamless opening and closing procedures, ensuring the store is always client-ready.

• 1+ years retail experience in a customer or business-facing position
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
• Dedication to delivering an elevated experience to both customers and employees
• Ability to problem solve in order to meet the needs of customers
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
• You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
• Ability to excel in a dynamic, fast paced environment

• Previous luxury/consignment retail experience
• Proficiency with Google Suite and Salesforce
• Experience using Mac iOS operating system

• $375/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Company Holidays
• 9 Paid Time Off (PTO) Days (PTO starts…