Inside Sales Manager - Plate Processing

North Shore Steel, 1566 Miles St, Houston, Texas, United States of America

Posted Thursday, February 12, 2026 at 7:00 AM

North Shore Steel is a trusted, industry-leading metals service center with more than 65 years of experience supporting customers across the Gulf Coast and nationwide. With locations in Houston and Beaumont, we provide a full range of structural steel products and value-added processing services, including cutting, machining, forming, rolling, and fabrication, helping customers across construction, energy, industrial, and OEM sectors move faster and build with confidence.

Our legacy is rooted in reliability, craftsmanship, and long-term relationships.

At North Shore Steel, our Core Values guide how we work and lead:
Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential. If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another,
we invite you to join our team.

Reporting: Director of Sales & Marketing
Location: Houston, TX
Job Type: Full-Time
Level: Manager

Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including plate cutting and beveling, plate rolling, plate forming, and welding.

The Inside Sales Manager – Plate Processing is responsible for leading and executing the commercial performance of the plate processing inside sales business, including carbon and stainless-steel plate products and value-added services such as burning, machining, forming, rolling, and related processing.

This role is accountable for driving revenue growth, margin performance, quoting discipline, and team development for inside sales and technical sales support functions, in close partnership with sales and operations leadership.

The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable.

The position serves as the primary integration point between Sales, Technical Sales, Operations, and Product Management for plate processing.

Role Purpose & Measures of Success

This role exists to build and lead a high-performing inside sales organization that delivers profitable growth through disciplined quoting, strong cross-functional alignment, and consistent execution. Success is measured by sustained margin improvement, improved quote accuracy and cycle time, effective development of sales and technical talent, and alignment between commercial commitments and shop capabilities.

Drive revenue growth, margin performance, and quote conversion results for the plate processing sales function.

Establish and enforce pricing discipline consistent with company margin objectives.

Balance competitive market pricing with operational capability and risk.

Monitor pipeline health, forecast accuracy, and sales performance trends.

Lead, coach, and develop Inside Sales, Technical Inside Sales Specialists, and Technical Sales Support.

Set clear expectations, priorities, and performance standards for each role.

Build technical and commercial competency across the team to reduce dependency on escalation.

Serve as an escalation point for customer, pricing, or execution issues.

Hold team members accountable to performance expectations, address performance gaps promptly, and support the development of future bench strength.

Define and enforce standardized sales and quoting processes.

Ensure appropriate technical review and risk assessment for complex or non-standard work.

Establish clear handoffs between sales, technical review, and operations.

Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times.

Continuously evaluate and improve quoting workflows to reduce rework, delays, and execution risk.

Support key customer relationships and strategic accounts as needed.

Ensure high…