Inside Sales Coordinator

Job Description

The Inside Sales Coordinator will perform a variety of clerical and administrative activities to support the sales staff. The Representative is responsible for ensuring the smooth flow of information and follow up for existing and prospective customers.

• Deal directly with customers either by telephone or electronically.
• Answer telephone calls, convey messages and monitor the flow of e-mail.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Keep records of customer interactions and transactions.
• Record details of actions taken.
• Communicate and coordinate with Customer Service Manager and team on a regular basis.
• Follow up on customer interactions.
• Process sales leads and ensure leads are directed to the appropriate staff member.
• Process sales data, sales progress reports and other sales related records and reports.
• Process customer orders and ensure accuracy to customer requests.
• Other duties as assigned.

• High school graduate, 2 or 4 year college graduate preferred.
• Excellent telephone skills and computer knowledge with proficiency in database management and word processing.
• Demonstrate proficiency composing written communications.
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• 3-5 years previous job experience with customer service or sales support experience.