Inside Sales Associate

Innovative Tooling & Accessories, Inc. is a broadline, business-to-business distributor of pneumatic tools, maintenance, repair, operating supplies and other related products and services. Built on a foundation of integrity and trust, Innovative Tooling & Accessories, Inc. is dedicated to finding answers to customer challenges, with specialty service and innovative products that drive business results.

The Inside Account Executive answers inbound calls to sell tools and products in accordance with Innovative Tooling culture and customer service standards. The individual placed in this position will be expected to represent the company in a professional manner, while providing customers with the utmost in customer service. Candidates should also possess an aptitude for computer applications such as Outlook, Excel and Prophet 21.

We are looking for a talented and driven Inside Sales Rep that thrives in a fast-paced environment. Duties would include but are not limited to:

• Exercises independent judgment to answer inbound calls to sell Innovative Tooling products.
• Provide sales-related solutions utilizing common and alternative sources of information to resolve customer product and service issues.
• Consults with other associates to locate the most effective sources of information.
• Provides customer service to ensure customer satisfaction, account retention, and revenue generation.
• Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
• Build customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
• Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
• Supports outside sales representatives in various branch activities.

3+ years proven inside industrial distribution sales experience

Excellent verbal and communication skills

Knowledge of basic arithmetic and industrial-like products and the commercial procurement process is preferred

Ability to multitask, prioritize, and manage time effectively.

Adaptable to an ever-changing and growing company