Account Associate-Inside Sales

McCoy-Rockford, Inc.

Full Time | SALES | Houston, TX, US

The Account Associate Inside Sales is an entry-level sales role with a defined career progression path into Account Executive or Account Manager opportunities. This position is responsible for inside sales activity, including showroom support, walk-in client engagement, phone inquiries, and consultative selling support for mid-market and growth opportunities. Through daily partnership with Sales, Design, Project Management, and Sales Administration teams, the role develops foundational selling skills, CRM discipline, product knowledge, and cross‑functional workflow capabilities while supporting showroom presentations, resource tools, small‑scale design planning, and pipeline activity tracking to build the competencies required for long‑term success within McCoy Rockford's furniture sales organization.

• Maintain showroom coverage from 8:00 a.m. 5:00 p.m., Monday through Friday, ensuring a professional and responsive client‑facing environment
• Interview and qualify walk‑in customers, inbound inquiries, and prospective mid‑market clients while providing consultative guidance on McCoy Rockford products and services
• Prepare quotes, pricing requests, sales orders, and completed specifications for Sales Administration processing
• Support creation of small‑scale design plans and furniture layouts for mid‑market customer opportunities
• Partner with the Showroom Director to support showroom presentations, hosted events, and client engagement activities
• Maintain showroom resources, including the Resource Library, finish samples, and vendor “red book” database
• Perform manual and computer‑assisted product, finish, vendor, and resource searches to support customer requests and sales opportunities
• Enter and maintain accurate customer, quote, and resource information within company systems and sales tools
• Continue building product knowledge, consultative selling capabilities, and cross‑functional workflow understanding in preparation for career progression

• Identify, qualify, and track all customer, lead, showroom, and follow‑up activity within CRM
• Monitor showroom traffic, inquiry trends, pipeline movement, and lead conversion opportunities
• Support achievement of revenue and gross profit goals through strong qualification, follow‑up, and disciplined opportunity management
• Provide timely updates to sales leadership and Account Executives regarding customer needs, next steps, and pipeline activity

• Ensure quotes, orders, specifications, and client details are documented accurately and routed appropriately
• Follow company standards for CRM usage, order workflows, approvals, and documentation retention
• Maintain organized records of customer requests, showroom activity, and resource materials
• Ensure showroom materials, sample tools, and vendor resources remain current, accurate, and properly organized

• Identify opportunities to improve showroom workflows, inquiry responsiveness, and lead handoff efficiency
• Utilize CRM and sales tools to strengthen follow‑up visibility and pipeline discipline
• Support improvements in resource organization, vendor database consistency, and showroom support processes
• Recommend workflow enhancements that improve readiness for progression into Account Executive or Account Manager pathways

• Support Account Executives and Account Managers with administrative, client‑facing, and sales coordination tasks
• Maintain professional and technical knowledge through sales meetings, manufacturer trainings, and product presentations
• Continue advancing industry and career knowledge through networking, market activities, and client‑facing engagement opportunities
• Build foundational pipeline management, design support, and consultative selling skills in preparation for progression into more advanced sales roles

Success in this role is demonstrated by strong showroom ownership, responsive client support, accurate quote…