Manager, Sales

Position: Performance Manager
At Dealer Built, we empower people to achieve their unique ambitions. Dealer Built is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers.

Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations.

Join us and Make Way For YOUR WAY!

WHY WE’RE LOOKING:

A Performance Manager (aka Success Manager) will retain revenue, drive customer engagement and utilization, and grow revenue. This individual will be representing industry leading, proven, and award-winning automotive software solutions that from Lightyear, Oplogic, and iService . This portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and more. We are looking for someone based in Chicago or Southwest Ohio.

WHAT YOU’LL DO:

Retain revenue

Establish trusted advisor status with decision makers and stakeholders

Show ownership and urgency in the completion of action items

Seek customer feedback to improve the customer experience

Drive customer engagement and utilization

Support the customer’s strategic projects

Analyze account and solution performance to recommend changes to support dealership goals and lead to greater return on investment for the customer

Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction, and financial impact

Educate and leverage the use of enhancements

Assist in creating training course and educational materials

Promote the value of the solution

Share best practices being utilized for solutions

Assist with Onboarding as required

Grow revenue

Understand the dealership’s goals and outstanding projects

Understand the competitive solutions being utilized and the pros/cons of those solutions as well as the pricing and term remaining if the customer is not satisfied with the current solution

Keep the customer informed of Dealer Built’s vision and solution portfolio

Uncover opportunities for additional Dealer Built solutions to be utilized by partnering with sales to win that business

Demonstrate the value of the solution if requested

WHAT WE’RE LOOKING FOR:

3+ years of automotive software experience, representing a similar portfolio with proven results

Strong follow-up and an amazing work ethic for owning the success

A solid understanding of a customer’s key business drivers

A powerful desire to solve challenges and win Initiative-taking to achieve goals of a high growth organization

Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers

A people person with excellent verbal, written, and communication skills (Education/training skills are a plus)
Outside support role with 60%+ of your time in the field working onsite with clients.

Bachelor’s Degree or equivalent in career experience

WHAT’S IN IT FOR YOU:

Competitive Compensation:
This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization

Comprehensive Health Coverage:
Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of Financial Wellness:
Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses

Peace of Mind with Insurance Plans:

Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability…