Inside Sales & Project Coordinator

We are seeking a motivated and customer-focused Inside Sales & Project Coordinator to join our sign and graphics team. This position serves as a key point of contact for customers, handling sales inquiries, preparing estimates, coordinating projects, and ensuring a positive customer experience from initial contact through final installation.

The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment where no two days are the same. This role is critical to helping our team deliver high-quality signage solutions while supporting the continued growth of our business.

• Respond to inbound sales inquiries via phone, email, website, and walk-in customers.
• Consult with customers to understand project requirements, timelines, and budgets.
• Prepare estimates, proposals, work orders, and invoices.
• Follow up on quotes and leads to convert opportunities into sales.
• Build and maintain relationships with existing customers and referral partners.
• Assist with outbound prospecting, follow-up calls, and customer retention efforts.
• Coordinate project details with design, production, and installation teams.
• Schedule site surveys, production timelines, and installation appointments.
• Track project status and communicate updates to customers.
Manage customer records and sales activities within company software and CRM systems.
• Identify opportunities to upsell products and services.
• Assist with general office and administrative tasks as needed.
• Help ensure projects are completed accurately, on time, and within customer expectations.

• 2+ years of sales, customer service, account management, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Google Workspace and CRM software.
• Ability to manage multiple projects and priorities simultaneously.
• Professional, positive, and customer-focused attitude.

• Experience in the sign, graphics, printing, marketing, construction, or visual communications industry.
• Knowledge of sign materials, graphic applications, vehicle wraps, banners, and wide-format printing.
• Experience preparing estimates and managing custom project sales.
• Familiarity with Adobe Creative Suite and design workflows.
• Experience working in a small business environment.

• Competitive base salary plus commission opportunities.
• Paid vacation and holidays.
• Ongoing training and professional development.
• Opportunity for growth within a locally owned and growing company.

The successful candidate is a self-starter who enjoys helping customers, solving problems, and keeping projects moving forward. They are comfortable balancing sales, customer service, and project coordination responsibilities while contributing to the success of a small, team-oriented business.