Inside Sales Representative

Summary

Trilogy Med Waste is seeking a motivated and results‑driven Inside Sales Representative to join our team, specializing in supporting small‑quantity customers in the medical field. You will spend 80% of your time responding to inbound leads from phone and web inquiries, assessing customer needs, providing quotes, and closing sales to drive business growth. The remaining 20% of your time will focus on outbound prospecting via phone and email to identify and engage new small business prospects.

Inside Sales Representative

Reports to:

Inside Sales Manager

Classification:
Exempt

Location:

Houston Corporate Office

Salary Range: $90K (base salary $55K – $60K base + commission)

We offer comprehensive benefits, including major medical, dental, and vision plans, along with a 401(k).

• Inbound Lead Management (80%)
  • Respond promptly to inbound phone and web inquiries from prospective customers, using Hub Spot CRM to track and manage leads.
  • Evaluate customer needs and recommend tailored solutions from our service portfolio, including medical waste disposal, document shredding, sharps management, compliance training, and more.
  • Prepare accurate and competitive quotes, ensuring pricing and service agreements align with company standards.
  • Close sales efficiently while maintaining a high level of customer satisfaction.
  • Manage pipeline opportunities in Hub Spot CRM and update records in the ERP system to ensure smooth transitions to account management.
• Outbound Prospecting and Deal Closing (20%)
  • Proactively identify potential small‑quantity customers in the medical field through research and targeted outreach.
  • Conduct outbound calls and emails to engage decision‑makers, introduce services, and generate interest.
  • Qualify leads by assessing business needs, service requirements, and timeline expectations.
  • Deliver accurate and competitive quotes, ensuring they align with customer needs and advance prospects through the sales cycle.
  • Close deals with outbound prospects, ensuring agreements are finalized and accurately documented in Hub Spot CRM and the ERP system.
• Customer Relationship Management
  • Build and maintain strong relationships with prospective and existing customers to foster loyalty and trust.
  • Follow up with potential customers who have received quotes to address questions, overcome objections, and close deals.
  • Collaborate with the customer success team to ensure seamless onboarding and service delivery.
• Pipeline and Sales Reporting
  • Monitor and manage sales pipeline through Hub Spot CRM to maintain an accurate forecast of opportunities and closed deals.
  • Utilize the ERP system to track closed opportunities, ensuring all sales data is up to date and actionable.
  • Prepare regular reports on sales activities, results, and progress toward goals.
  • Meet or exceed targets for sales activities and revenue generation.
• Team Collaboration and Continuous Improvement
  • Work closely with marketing and operations teams to align on lead quality, sales strategies, and customer feedback.
  • Actively participate in sales training, product knowledge sessions, and team meetings to enhance performance.
  • Identify opportunities to improve sales processes and suggest strategies to increase efficiency and effectiveness.
• Service and Industry Expertise
  • Maintain a strong understanding of our service offerings, industry regulations, and compliance standards relevant to the medical field.
  • Stay informed about industry trends and competitor activities to position the company as a leader in the market.

• 1–2 years of experience in an inside sales or similar role, with at least one year of teleprocessing or phone‑based sales experience, preferably within the medical or B2B services industry.
• Strong proficiency with Hub Spot CRM and ERP systems for managing leads, opportunities, and closed deals.
• Exceptional communication and interpersonal skills with the ability to build rapport and trust quickly.
• Demonstrated ability to meet or exceed sales targets and performance metrics.
• Strong problem‑solving skills and the ability to assess customer needs to provide tailored solutions.
• Highly organized and detail‑oriented…