Parts Sales Assistant

Position Overview:

The Parts Sales Assistant is responsible for supporting administrative functions as directed by management. This role serves as the initial point of contact for customers via phone and email, ensuring all necessary information is accurately gathered and communicated to the appropriate Parts Sales Coordinator (PSC) to initiate the quote and order process. The position also supports customer inquiries, internal coordination, and credit processing activities.

• Customer Communication: Answer inbound phone calls related to parts sales, gather all relevant customer and order information, and route details to the appropriate Parts Sales Coordinator.
• Inbox Management: Monitor and manage all parts sales inboxes to ensure timely customer responses and accurate assignment to the correct PSC based on territory.
• Email Response: Respond promptly and accurately to customer and internal email requests in alignment with role expectations.
• Order Support & Status Updates: Provide customers with updates including tracking numbers and order status inquiries.
• Credit Processing Support: Assist management with the processing of approved credits, ensuring accuracy and proper documentation.
• Perform other duties as assigned to support the efficiency and effectiveness of the parts sales team.

• Bachelor’s in Supply Chain, Management or similar.
• Proficiency with MS Office and AS/400 system utilized to reference parts information.
• Ability to interpret a material requirement planning system.
• Excellent interpersonal, communication, analytical and organizational skills.

JB Poindexter (India) Private Limited requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.