Inside Sales Representative

DEPARTMENT:

Sales

REPORTS TO:

Sales Manager STATUS:

Non-Exempt

LOCATION:

Houston, TX 77086

Position Overview This is not a traditional inside sales position.

We are not looking for someone whose primary strength is processing orders, routing emails, or following established procedures. We are looking for a salesperson.

The right person is naturally curious about customers, comfortable on the phone, and motivated to uncover opportunities that others miss.

You will support and develop a sales territory alongside an outside Regional Sales Manager. While the Regional Sales Manager builds relationships in the field, you will build relationships from inside the organization through phone calls, email, CRM intelligence, quote follow-up, and daily customer engagement.

Success in this role comes from understanding customers, identifying opportunities, and helping customers move quickly toward a solution.

Who You Are You are naturally curious.

You ask questions most people do not think to ask. When a customer requests a pressure gauge, you want to understand what is behind the request.

What is it being used for?

Is this a replacement or a new application?

Is this part of a larger project?

Who else is involved?

What other instrumentation exists at the facility?

You enjoy uncovering the story behind the request.

You think commercially.

You naturally evaluate opportunities. You understand that not all opportunities are equal, and you can quickly assess account potential, urgency, competitive position, relationship value, and growth opportunities.

You do not just solve today's problem. You think about where the next opportunity may come from.

You enjoy talking to people.

You do not hide behind email. You are comfortable picking up the phone, meeting new people, and building trust through conversation. Many of our best opportunities come from direct conversations, not transactions.

You advocate for customers.

You are not driven by bureaucracy. You are driven by outcomes.

You know how to balance customer needs with business realities, and you take ownership of helping customers find the best path forward.

You are resourceful.

You do not need to have every answer immediately. You are comfortable learning, asking smart questions, using internal resources, and solving problems as you go.

You are comfortable with technology.

You can work inside CRM systems, configurators, automation tools, AI tools, and business software. You do not need to be an expert on day one, but new technology should not intimidate you.

Core Responsibilities Territory Development Support and grow a designated sales territory.

Develop relationships with distributors, OEMs, contractors, and end users. Identify opportunities for account expansion and increased market share. Partner with Regional Sales Managers to develop territory growth strategies.

Opportunity Qualification Respond to inbound inquiries from customers, distributors, and prospects. Conduct discovery conversations to understand customer applications and business needs. Assess opportunity quality and prioritize effort accordingly.

Identify high-potential opportunities that require immediate attention.

Business Development Proactively follow up on leads, quotes, and dormant opportunities.

Identify cross-sell and upsell opportunities.

Expand customer relationships beyond a single transaction.

Develop new contacts and stakeholders within existing accounts.

Create opportunity pipelines from everyday customer interactions.

Customer Advocacy Help customers navigate technical and commercial challenges.

Coordinate internally to remove obstacles and accelerate outcomes.

Provide a responsive, professional experience that builds trust and loyalty. Serve as the customer's advocate inside the organization.

Quoting and Sales Follow-Up Configure Reotemp products and prepare quotes after training.

Follow up on open quotes with urgency and purpose.

Address customer questions, objections, and next steps.

Use quote activity to identify larger account opportunities.

Market Intelligence Track competitor activity, customer feedback, and recurring customer pain points. Share useful insights with Sales, Product Management, and Marketing. Identify customer patterns that may point to new opportunities or process improvements.

CRM and Sales Operations Maintain accurate opportunity records and customer information.

Document key account intelligence.

Use CRM and sales tools to improve visibility and pipeline management. Support forecasting and territory planning activities.

Required Strong verbal and written communication skills.

Demonstrated customer-facing experience.

Comfort with high phone activity and outbound customer engagement. Strong organizational habits and follow-through.

Ability to learn technical products and applications.

Experience using CRM or business software systems.

Ability to manage multiple priorities ferred Backgrounds Candidates may come from roles such as:

Business Development Representative Sales Development Representative Inside Sales Representative…