Customer Service Representative​/Inside Sales Representative, Level 1

Job Summary

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Houston, TX branch. The CSR sells the organization’s products and services for prospective and established customers, handling customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.

Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

• Benefits are effective on day one for all full‑time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth opportunities – there are immense opportunities to grow your career.
• Part of a global company – our family brands are backed by Daikin Industries, Ltd.

• Help the division deliver on its sales, including the new business component, by maintaining accounts through active communication of new product launches, services, supplies and new product sales and/or discounts via outbound calls.
• Provide excellent customer service via face-to-face, phone calls and e‑mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates – ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed; coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems and ensure customer satisfaction; coordinate problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures and company policies.
• Participate in additional projects/activities to support ongoing business needs.

• Works within well‑defined instructions.
• Uses established procedures and works under supervision to perform assigned tasks.
• Work is closely supervised.

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality customer service/relationship management skills via walk-ins, phone and email.
• Positive, professional attitude; able to diffuse difficult situations.
• Good phone and email etiquette.
• Ability to deal with high-volume customer traffic.
• Effective verbal skills – must be able to explain fairly technical information clearly.
• Written skills – must be able to effectively and timely communicate via email with customers and accurately input orders.
• Effective organizational skills and time‑management skills, including the ability to prioritize and multitask.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgment and strong work ethics and integrity on the job.
• Ability to understand and follow procedures, work instructions and company policies.

• 1 – 3 years of progressive sales experience.

• High school diploma or GED equivalent; some college preferred.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of any characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.