Senior Account Support Analyst - HMIG

Job Summary:

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will assist the sales team by managing complex stop‑loss sales cycle tasks and serve as the primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service.

This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

Location:

This role is based in Houston, TX or Dallas, TX and will be hybrid onsite 3 days a week.

• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers.
• Resolve benefit inquiries received from Account Managers, producers, sales reps, and small market clients. May coordinate meetings, projects, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non‑standard benefits and activities related to mass updates.
• Act as a resource for colleagues with less experience.
• Other duties as assigned or requested.

• High School Diploma/GED

• 5‑10 years of relevant, progressive experience in the area of specialization.

• Experience in health care, insurance or sales.

• None

0% – 25%

• Lifting up to 10 pounds – Constantly
• Lifting 10 to 25 pounds – Occasionally
• Lifting 25 to 50 pounds – Never

Position Type:
Office‑based

• Teaches / trains others regularly – Occasionally
• Occasionally travels regularly from the office to various work sites or from site‑to‑site.
• Works primarily out‑of‑the office selling products/services (sales employees) – Never
• Physical work site required – Yes

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice.

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.