Sales Supervisor

Position Summary

The Sales Supervisor assists the Sales Manager or General Manager with planning, organizing, directing and coordinating the activities of the sales function for an assigned division or business unit to maximize sales volume, driving targeted profitable growth and professionally developing the sales staff. In addition, the Sales Supervisor may manage assigned accounts and perform such functions as prospecting new clients and retaining existing customers.

• Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth.
• Participate in activities such as ride‑along with sales personnel to provide training and coaching, and attend customer meetings.
• Assist field sales leadership in the implementation and execution of business strategies and marketing plans.
• Supervise a staff of sales professionals and participate in hiring, training, coaching and performance management.
• Supervise sales personnel in the effective implementation of the Company’s pricing initiatives, partnering with leadership to ensure budgeted pricing metrics are achieved.
• Assist with new customer solicitation, bid preparation and customer retention strategies as necessary.
• Review sales activity funnel (CRM tool), customer retention and relationship activities, sales performance compared to goal, production and training needs with sales personnel and management.
• Ensure the sales professionals’ effective use of the Company’s Contact Relationship Management tool to develop robust information profiles on prospective customers and facilitate acquisition of new customers.
• Maintain accountability for sales goal achievement, including key metrics and budget achievement.
• Proactively contact assigned accounts to identify customer needs, changing requirements or potential issues and resolve accordingly.
• Maintain awareness of market behavior and competitive trends to anticipate customer needs and proactively manage the customer base.
• Maintain a thorough knowledge of the Company’s services, pricing structures and sell additional services to existing clients to grow targeted revenue and contribute to company goals.
• Complete all required sales reports in a thorough and timely fashion.
• Assist the Sales Manager in reviewing Customer Service Agreements for terms, conditions, pricing accuracy, etc.
• Perform other job‑related duties as required.

• Professional presentation; confident, assertive and displays a high level of self‑esteem.
• Good time management skills to ensure assigned responsibilities are completed efficiently.
• Good communication skills; able to effectively communicate to all levels of management, both internally and externally.
• Strong active listening skills; gives full attention to others, takes time to understand points, asks questions when appropriate and lets others fully state ideas.
• Grasps concepts quickly and has good follow‑through skills; adheres to work schedule and follows through on challenges, maintaining a positive outlook.
• Ability to identify needed information, seek it from appropriate sources, tackle problems logically and anticipate implications of actions.
• Good written and verbal presentation skills.
• Self‑motivated; maintains pride in work, has a strong work ethic, strives to achieve all goals, is competitive and willing to take appropriate risks.
• Trustworthy; maintains highest level of confidentiality at all times.
• High energy, friendly and engaging; excellent persuasion skills to influence changes in others’ minds or behavior.
• Service orientation; actively seeks ways to help people.
• Ability to foster teamwork and enlist support and participation of others.
• Demonstrates ability for innovation and supports organizational change to enhance effectiveness.
• Responsible for one’s performance and sets clear expectations for team performance.

• High School diploma or GED.
• Two or more years of progressive experience in a sales role, including experience training, mentoring, coaching, setting standards and/or acting as a resource for others.
• Valid driver’s license.

• Comprehensive medical…