Director, Customer Vertical, Data Centers

The Role

We are seeking a Director, Vertical Market - Data Centers. Working within the Water Solutions and Services (WSS) segment, you will develop, lead, and direct commercial initiatives aimed at increasing penetration for our water treatment products and services within the Data Center vertical market. Our ideal candidate will provide leadership and expertise to maximize sales revenues, develop key account relationships, and provide assistance to grow sales of our solutions to the Data Center industry globally.

The candidate will understand how and where Data Center buying decisions are made and will possess the commercial skills needed to develop and pursue business growth strategies within the vertical, with particular value in knowledge of construction, specifying engineers, and water treatment within the industry.

An ideal candidate will operate with a great deal of autonomy, responsible for decisions that significantly impact business results and strategy. The candidate will be recognized as a subject‑matter expert in Xylem and demonstrate mastery of solution and value selling. They will lead a team of segment‑focused efforts while working within a team of enterprise‑level resources to generate business results. A keen knowledge of emerging trends in the Data Center vertical and contribution to solution offerings are key indicators of success.

• Key Accounts
• Segment the market and identify key accounts based on business potential
• Cultivate positive and lasting relationships with key account holders
• Manage critical accounts with responsibility for revenue, profit, and Voice of Customer (VOC)
• Resolve complex commercial issues using advanced problem‑solving skills
• Market Analysis
• Promote products
• Conduct opportunity size analysis
• Understand and communicate industry trends to a broader Xylem team to increase potential for sales within the Data Center industry
• Work closely with the product team to build business cases necessary to support new or enhanced product solution development
• Be an ambassador/SME for the Data Center vertical market within the Water Solutions and Services (WSS) segment
• Coordinate segment‑level business activities with enterprise‑level Xylem colleagues
• Strategic Leadership
• Define and execute Xylem’s overall approach to the Data Center vertical market
• Drive growth through differentiated product and service offerings
• Direct and coordinate efforts with a team of Vertical Market Leads and Business Developers
• Lead vertical‑specific go‑to‑market strategies, including value propositions, messaging, and market campaigns aligned with Data Center customer needs
• Performance & Growth
• Drive sales pipeline development by partnering with sales and marketing resources to identify, prioritize, and advance qualified opportunities across regions
• Increase share of wallet per customer within the vertical
• Own the “virtual P&L” for the vertical, including accountability for segment KPI’s
• North American Focus, International Responsibility
• Operate with a focus on the North American market, while identifying potential international opportunities and promoting appropriately
• Carry the offer for expansion of our water treatment products and services forward
• Interface, collaborate, and support international colleagues

• Responsible for Xylem's overall approach to the market and will drive growth by carefully and selectively pursuing actions to differentiate Xylem's product and service offerings to the market
• Provide vertical market leadership to commercial team; identifies and resolves most complex problems and applies problem‑solving skills to deal with most situations
• Creates market campaigns designed to increase awareness of Xylem solutions and services among internal and external users, influencers, and specifiers
• Provides insights and suggestions to the M&A team as necessary
• Translates industry drivers into actionable market and sales initiatives designed to increase sales into the relevant vertical market
• Growth in sales and EBITDA for the relevant vertical market
• Growth in rate of success for pursuit of opportunities in vertical market
• Increased vertical market sales penetration, measured…