Client Success Advisor

# Client Success AdvisorIAH - Houston, TX 77073## Overview Position Type Full Time## Description The Client Success Advisor (CSA) is responsible for driving revenue growth through new client acquisition, lapsed client reactivation, and opportunity development across Aries Worldwide Logistics.  Working within a digital-first sales model, the CSA identifies, develops, and qualifies opportunities while leveraging Aries’ operational capabilities, technology platform, and customer experience model to create long-term customer relationships.  

The CSA plays a critical role in expanding Aries’ client base, reversing attrition trends, and uncovering new opportunities across transportation, customs brokerage, warehousing, crating, project cargo, and supply chain solutions.  While the role is primarily digital-first, successful CSAs will also engage customers through meetings, facility visits, networking events, and in-person relationship building as opportunities develop.  

Key Responsibilities  New Client Acquisition  
• Prospect and develop new business opportunities.  
• Build relationships with decision-makers across target accounts.  
• Execute digital-first outreach strategies utilizing Linked In Sales Navigator, Hub Spot, email, phone, and referral networks.  
• Generate qualified opportunities and revenue growth.  
• Schedule and conduct discovery conversations with prospective customers.  Lapsed Client Reactivation  
• Re-engage dormant and inactive accounts.  
• Execute reactivation campaigns and outreach efforts.  
• Identify new opportunities within previously active customers.  
• Support company initiatives focused on controlled attrition and client recovery.  Opportunity Development  
• Identify additional modes, lanes, services, and supply chain opportunities.  
• Work collaboratively with Client Success Managers (CSMs) and Operations teams.  
• Surface opportunities that may otherwise remain undiscovered.  
• Assist in moving opportunities from initial conversation through qualification.  CRM & Revenue Operations  
• Maintain accurate activity, notes, and opportunity records within Hub Spot.  
• Follow established sales processes and governance standards.  
• Contribute to data quality, pipeline visibility, and forecasting accuracy.  
• Support a data-driven sales culture.  Success Metrics  
• New clients acquired  
• Reactivated clients  
• Qualified opportunities created  
• Revenue generated  
• Pipeline activity and CRM compliance  
• Contribution to client count growth  What Success Looks Like  Successful CSAs are proactive, relationship-oriented, and comfortable creating opportunities through both traditional networking and modern digital sales tools.  They understand that growth can come from a new prospect, a dormant account, or an overlooked opportunity within an existing relationship.  They focus on building momentum, creating conversations, and helping Aries grow.  Why Aries  Aries Worldwide Logistics is building a modern, digital-first logistics organization focused on visibility, customer experience, and operational excellence.  

Through our Aries One vision, we are creating a unified service model designed to help customers navigate increasingly complex global supply chains while providing employees with clear opportunities for growth and impact.## Qualifications## Qualifications
* 2+ years of experience in sales, business development, customer success, logistics, transportation, or a related customer-facing role.
* Experience managing inbound leads and conducting outbound prospecting activities.
* Understanding of sales processes, follow-up discipline, and opportunity development.
* Logistics, freight forwarding, transportation, customs brokerage, or supply chain experience preferred.
* Experience using CRM platforms such as Hub Spot, Salesforce, or similar systems preferred.
* Comfortable utilizing digital sales tools including Linked In Sales Navigator, email, phone, and CRM systems.
* Fluency in English required;
Spanish language skills are a plus.
* Strong communication, relationship-building, and organizational skills.
* Self-motivated with a growth-oriented and results-driven mindset.
* Ability to work independently while collaborating effectively across teams.
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