Technical Quotations & Customer Service Manager

Technical Quotations & Customer Service Manager

Sugar Land, Houston, USA (Hybrid: 3 days onsite)

Circa $150,000 + bonus + excellent benefits. Lead Critical Operations;
Shape Customer Experience;
Drive Impact.

At Servomex, we’re powering a cleaner, healthier, and more productive world through advanced gas analysis solutions.

• Own the End-to-End Customer Journey
  • Lead and optimize critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs—ensuring accuracy, efficiency, and compliance at every step.
  • Enable Sales Success:
    Ensure all leads are contacted within 24 hours and fully qualified;
    Prepare opportunities in Salesforce with complete commercial and technical insights;
    Coordinate and schedule consultations seamlessly with Sales teams.
  • Drive Data Integrity & Compliance:
    Oversee customer master data in SAP, ensuring accuracy and alignment with Export Control and Finance;
    Manage vendor qualification processes and customer portal requirements.
  • Strengthen Commercial Governance:
    Oversee high‑quality, technically accurate quotations across all product lines;
    Ensure adherence to pricing, legal, export, and financial policies;
    Act as escalation point for complex or high‑risk enquiries.
  • Deliver Operational Excellence:
    Lead order processing with a focus on “clean orders” and right‑first‑time delivery;
    Partner closely with customers, Sales, and factories to ensure smooth fulfilment;
    Ensure timely, accurate invoicing to support cash flow.
  • Support After‑Sales
    
    Experience:
    
    Oversee RMA processes and customer returns;
    Ensure customers are fully supported throughout service interactions.
• Lead & Develop a High‑Performing Team
  • Coach and grow a team with strong technical and commercial capability;
    Drive performance against SLAs and KPIs;
    Champion continuous improvement and step into workflows where needed.

• Essential Experience
  • Experience leading a technical quotations, pre‑sales, customer service, or order‑to‑cash function within an industrial or engineered solutions environment.
  • Strong technical literacy with the ability to assess risk, challenge assumptions, and manage complex enquiries.
  • Demonstrated ownership of commercial governance, including pricing discipline and policy adherence.
  • Proven people management capability, with experience developing team technical and commercial competence.
  • Experience supporting field sales, service management, channel partners, and customers across the quotation creation and order processing work streams.
  • Strong process discipline, attention to detail, and confidence using CRM and ERP systems (Salesforce and SAP preferred).
  • Ability to balance high standards of customer service with commercial discipline and operational control.
• Desirable Experience
  • Experience in analytical instrumentation, capital equipment, or complex manufacturing environments.
  • Working knowledge of SAP and  in a commercial or order‑to‑cash context.
  • Exposure to RMA processes or service‑related post‑sales coordination.
  • Experience in continuous improvement or process optimisation initiatives.
  • Exposure to vendor registration or master data governance.
  • Education:
    
    Degree in Engineering, Chemistry, Instrumentation (preferred).

• Salary:
  Circa $150,000 (base) with discretionary bonus and structured annual performance review.
• Benefits Package:
  • Health, Dental, Vision, Life & Long‑term Disability Insurance (from month
    1)
  • 3 weeks PTO + 11 holidays + 2 floating holidays
  • 2 paid volunteering days
  • 401(k) with company match
  • Employee wellbeing program
  • Professional subscriptions support
  • Referral scheme, long‑service awards & global recognition
  • Regular company events
• Structured career development and talent management.
• Professional environment committed to innovation, collaboration, and inclusion.

Servomex is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.