Partner Support Specialist

Partner Support Specialist

Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same‑store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.

• Grow same‑store utilization and funded volume from existing merchant partners
• Build and maintain strong, trust‑based merchant relationships
• Deliver in‑store and virtual training to drive financing awareness and usage
• Conduct regular store visits and outbound calls to support merchant performance
• Ensure in‑store marketing is properly displayed and maintained
• Respond quickly to merchant needs and coordinate solutions
• Maintain accurate CRM activity and manage daily territory schedules
• Collaborate with sales leadership and internal support teams

• Strong merchant satisfaction and retention
• Consistent utilization growth across the portfolio
• High energy, accountability, and disciplined execution
• Clear ownership of performance outcomes

• High energy, excellent organizational skills, and strong integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face‑to‑face relationship‑building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast‑paced, results‑oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, First Cash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job;

and/or to receive all other benefits and privileges of employment, please contact Human Resources at  or  Ext. 1.