Commercial Operations Specialist

Position Summary

The Commercial Operations Specialist (COS) is a high-impact, dual‑focus position responsible for driving regional market growth while serving as the primary operational gatekeeper for contract integrity. Acting as a hybrid commercial asset, the COS independently executes strategic B2B business development and prospecting initiatives to expand and qualify the sales pipeline. Concurrently, the role exercises autonomous discretion and authority over the order intake audit process, verifying pricing, structural accuracy, compliance, and operational viability before authorizing regional sales coordination teams to process the business for fulfillment.

• Serve as the final authority and quality control checkpoint for all regional commercial contracts and incoming deals prior to submission for active processing.
• Review and audit complex deal data to guarantee absolute accuracy, structural compliance, and operational transparency.
• Review and evaluate proposed quotes within the CRM system, ensuring strict alignment with corporate margins, client legal frameworks, and accurate product specifications.
• Retain clear organizational authority to reject quotes and contracts that fail to meet corporate compliance standards or profit‑margin benchmarks.
• Lead corrective and solution‑oriented consultations directly with Regional Sales Representatives and Leadership teams to resolve agreement discrepancies in a proactive manner.
• Govern and execute a seamless, standardized, and professional handoff of approved orders and documentation from the sales originators to the respective Regional Sales Coordinators.

• Formulate and execute proactive outbound prospecting plans to discover, qualify, and cultivate high‑potential B2B commercial accounts across the region.
• Evaluate regional market landscapes to identify untapped business opportunities, industry trends, and target profiles to consistently feed the sales funnel.
• Initiate strategic outreach with prospective client decision‑makers, effectively positioning Equipment Depot’s full suite of material handling and service solutions.
• Transition historical accounts and warm leads through the early stages of the sales lifecycle, ensuring a high‑ratio conversion of prospects into qualified contract opportunities.

• Proactively identify, own, and resolve operational or structural friction points that occur during the critical pre‑processing phase.
• Act as the core organizational link between business development and regional support teams, ensuring all parties know the actions needed to maintain pipeline velocity.
• Partner closely with Sales Coordinators, Regional Sales Operations Managers, Branch GMs, and Sales Directors to align service level with corporate performance standards.
• Maintain positive, clear, solutions‑oriented communication across internal teams to manage expectations, eliminate surprises, and build a collaborative culture.
• Execute versatile auxiliary commercial duties and regional mission support responsibilities as assigned by leadership based on fluctuating business growth priorities.

Five to seven years of progressive related experience in B2B sales development, contract auditing, inside sales, order management, or operational quality control.

Solid proficiency in Microsoft Office products and direct experience navigating Enterprise Resource Planning software (BC16) and CRM systems (SugarCRM).

Proven experience in a fast‑paced environment, managing complex commercial accounts, exceptional attention to detail, and a passion for process quality control. Excellent written and verbal communication skills with the ability to interact credibly with sales teams, regional operations, and external stakeholders, a proactive, solution‑oriented mindset, and the ability to independently resolve complex, time‑sensitive issues as part of a team.

Work environment varies from office to job site to industrial locations.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.