Strategic Account Manager

Overview

Since 2009, Square has expanded from a payments platform to an integrated, omnichannel solution provider for sellers. We enable sellers to manage payments, inventory, quotes, hiring and payments, and offer tools that support growth and efficiency across online and offline channels. Block is a globally distributed company and this role may require work across multiple time zones.

• Manage a book of 50 Strategic Food & Beverage Sellers
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high-value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals
• Negotiate pricing for use-case expansion and retention of your sellers
• Provide white-glove client service and troubleshooting to ensure resolution of seller issues
• Inform operations and program design for this segment at scale
• Conduct quarterly business reviews with various stakeholders

• 5+ years of relevant Account Management experience
• Experience managing, retaining and growing a book of business $5M-$20M
• Consistent over-performance on key sales or customer success metrics
• Remarkable discovery skills with customers based on genuine curiosity about their business
• Technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Restaurant experience and/or F&B technology experience preferred

Compensation:
Block uses a market-based pay approach. U.S. locations are categorized into four zones. Starting pay is based on skills, experience, location, and market conditions. Zone ranges:
Zone A ($135,000 - $202,000), Zone B ($125,000 - $188,000), Zone C ($119,000 - $178,000), Zone D ($108,000 - $162,000).

Block is an equal opportunity employer. We evaluate all employees and job applicants consistently, without regard to identity or other legally protected characteristics. We are committed to an inclusive interview experience and provide reasonable accommodations to disabled applicants throughout the recruitment process.

Block, Inc. builds technology to increase access to the global economy. Its brands—Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto—offer a range of services to empower sellers and consumers worldwide. We are on a mission to build a financial system that is open to everyone.