Account Manager

Position Overview

Most account management jobs are built around a script. This one is built around judgment. We make custom temperature and pressure instruments, and we make them fast. But this role is not really about the instruments. It is about the people on the other end of the phone, the situations that are never as simple as they look, and figuring out what is actually going on and moving it forward.

If that is how you are wired, the fact that we make instruments rather than software will matter less than the work itself.

You will develop and grow a sales territory alongside an outside Regional Sales Manager. They build relationships in the field; you build them from inside through conversation, CRM intelligence, and quote follow‑up.

You do not need a background in instrumentation or manufacturing. We can teach the products. We are hiring for judgment and learning speed, which are much harder to teach. A little mechanical or electrical aptitude does help, though. If you know right‑y tighty, left‑y loosey, or you are the one who handles the fix‑it projects around the house, you will relate more easily to how our customers and end users work with our products.

The way we run our business gives you real room to take care of customers without waiting on layers of approval. If we slip and an order may ship late, make it right with free shipping. If a customer gives you a price point to hit, go hit it. Many of these calls are yours to make in the moment.

We reward smart risk‑taking. When you take a calculated swing to grow or deepen an account, that is what we are looking for, not something you have to ask permission for. The freedom comes with ownership: you use your judgment, and you own how it turns out.

You read the whole situation. You notice more than the request. You pick up on who is really driving the decision, who the customer is and who the distributor is, and what is not being said. You read pushback for what it actually means and respond to that.

You learn faster than the job changes. There is no manual here, and that does not bother you. You take what you learned today and apply it tomorrow without being told to, connecting what you did this week to what is in front of you next week.

You are naturally curious. You ask the questions other people do not think to ask. When a customer asks for a pressure gauge, you want to know what is behind the request: what it is for, whether it is a replacement or something new, and who else is involved.

You think commercially. You can size up an opportunity quickly: account potential, urgency, competitive position, and where the next opportunity is likely to come from. You solve today's problem, and you see past it.

You build trust by talking to people. You would rather have the conversation than hide behind email. Many of our best opportunities start with a real conversation, and you are comfortable starting one with someone you have not met.

You advocate for the customer inside the building. You take ownership of helping customers find the best path forward, push for them internally while staying honest about business realities, and can turn a problem solved well into the start of a bigger relationship.

You are comfortable with technology. CRM, configurators, automation, AI tools. You do not need to be an expert on day one, but new tools should not slow you down.

• Territory Development:
  Support and grow a designated territory. Build relationships with distributors, OEMs, contractors, and end users, follow up on leads, quotes, and dormant opportunities, and develop new contacts and cross‑sell potential within existing accounts.
• Opportunity
  
  Qualification:
  
  Respond to inbound inquiries, run discovery conversations to understand applications and business needs, and prioritize the opportunities worth real attention.
• Customer Advocacy:
  Help customers navigate technical and commercial challenges. Coordinate internally to remove obstacles, and serve as the customer's advocate inside the organization.
• Quoting and Sales Follow‑Up:
  Configure Reotemp products and prepare quotes after training. Follow up on open quotes…