Account Manager – Bilingual

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

• 3–5 years of experience in facilities, route-based account management, or service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem‑solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• Are a self‑starter and confident in your instincts‑you are not afraid to tackle a challenge, even if it’s new.
• Are flexible and resilient when faced with rapid‑fire demands on your attention.
• High school diploma required; Bachelor’s degree preferred.
• Valid driver’s license, clean driving record, and road warrior mentality.

• High school diploma
• Bachelor’s degree
• Valid driver’s license