Key Account Manager

POSITION OVERVIEW

As a Key Account Manager, you will be responsible for managing and developing key accounts within the project division, ensuring customer satisfaction, and driving business growth. This will require a deep understanding of the logistics and freight forwarding industry, along with excellent relationship management and business development skills.

• Integrity
  
  Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility
  
  Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication
  
  Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving ure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability
  
  Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

• Manage and develop key accounts within the projects division, building strong relationships with clients and understanding their specific requirements.
• Act as the primary point of contact for key accounts, addressing their inquiries, and concerns, and providing timely solutions.
• Develop and implement strategic account plans to maximize revenue and profitability, while ensuring customer satisfaction and retention.
• Collaborate with internal teams, including operations, sales, and customer service, to ensure seamless execution of projects and meet customer expectations.
• Partner closely with internal teams to propose and implement value-added solutions that align with customer requirements.
• Identify new business opportunities within existing accounts and actively pursue new clients to expand the project division's customer base.
• Stay updated with industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
• Prepare and present regular reports on key account performance, revenue forecasts, and market analysis to the management team.
• Negotiate contracts, pricing, and terms with clients, ensuring profitability and compliance with company policies.
• Monitor and manage project budgets, ensuring cost-effective solutions and adherence to financial targets.
• Drive account growth by proactively identifying and upselling and cross-selling opportunities.
• Take ownership of the key account, ensuring client satisfaction and project success.
• Build a strong relationship with the client, focusing on retention and growth opportunities.
• Demonstrate consistent performance and growth in managing the key account.
• Show leadership in client interaction, problem-solving, and business development.
• Work closely with internal teams (pricing, operations, and finance) to execute client projects.
• Support the pricing team on opportunities outside of the assigned key accounts when required, assisting in pricing discussions and strategies for other projects.
• Ensure project profitability through effective pricing strategies and maintaining operational efficiency.
• Other duties as assigned.

• Bachelor's degree in Business Administration, Logistics, or a related field a plus.
• Proven experience in pricing, sales and business development in the freight forwarding industry, with a focus on the project division.
• In-depth knowledge of project logistics, including heavy lift, oversized cargo, and multimodal transportation.
• Strong understanding of freight forwarding processes, regulations, and documentation requirements.
• Excellent communication and negotiation skills, with the ability to build and maintain long-term relationships with clients.
• Demonstrated ability to identify and capitalize on business opportunities, driving revenue growth.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Willingness to travel as required to meet with clients and attend industry…