Senior Account Manager

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much.

We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

Become a key leader within our Account Management and Customer Success organization as a Senior Account Manager. You will play a pivotal role in fostering deep, strategic partnerships with our key enterprise clients, ensuring their retention, continued success and driving significant account growth and expansion. Working closely with Customer Success Managers and collaborating with our Sales, Product, and Marketing teams, you will be instrumental in identifying and capitalizing on opportunities to expand our most valuable customer relationships.

Your ability to understand complex business challenges, articulate the strategic value of our solutions, and build strong executive-level relationships will be critical in driving customer advocacy and providing invaluable insights to our internal teams.